Refund Policy

1. Eligibility Period
We accept returns for a refund within7 (seven) calendar days from the date you receive your order. After this 7-day period, we cannot accept any returns or process any refunds.

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2. Conditions for Return
To be eligible for a return and refund,your item must meet all of the following conditions:

· Unworn & Unused: The abaya must be in its original, unworn, unwashed, and unaltered condition.
· Original Tags Attached: All brand tags and labels must be intact and attached.
· Original Packaging: The item must be returned in its original dust bag and packaging.
· Proof of Purchase: Please include the original packing slip or order confirmation email.

We reserve the right to refuse a refund if the returned item does not meet these conditions.
 

3. Non-Returnable Items
For hygiene and quality control reasons,the following items are final sale and cannot be returned:

· Items marked as "Final Sale" or "Clearance."
· Any item without its original tags or packaging.
· Items that show any signs of wear, perfume, damage, or alteration.

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4. The Return Process
To initiate a return,please follow these steps:

1. Contact Us: Within 7 days of delivery, email us at returns.sidiyasdxb@gmail.com with your order number and the reason for return.
2. Get Authorization: Our team will provide you with a Return Authorization (RA) number and instructions. Returns shipped without an RA number will not be accepted.
3. Ship the Item: Carefully pack the item in its original packaging and ship it to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it reaches us.

5. Refund Processing

· Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
· Approval: If approved, your refund will be processed to the original payment method used for the purchase.
· Timeline: Please allow up to 10 business days for the refund to appear in your account, depending on your bank or card issuer's processing time.
· Shipping Costs: The original cost of shipping is non-refundable. Return shipping costs are the responsibility of the customer.

6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please process a return for a refund and place a new order for the desired item on our website.

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7. Damaged or Defective Items
We meticulously check every abaya before shipment. However, if you receive a damaged or defective item, please contact us immediately at customersupport@sidiyas.com with photos and your order number. We will gladly arrange a replacement or refund, provided the damage is a result of a manufacturing flaw.

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8. Contact Us
For any questions regarding our refund policy, please contact us:

· Email: customersupport@sidiyas.com
· Response Time: We aim to respond to all inquiries within 24 hours during business days.